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You are here: Home > Customer Service > FAQs

Frequently Asked Questions

General

Do you really offer a free Apollo Electronic Cigarette?

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Yes absolutely. We produce the best electronic cigarettes on the market and we want more smokers to enjoy the numerous benefits of switching to Apollo E-Cigarettes. You simply need to add one of our disposable e-cigs to your shopping cart then use coupon code: FREEECIG. The price of the disposable e-cigarette is discounted to ZERO and you only need to pay the shipping cost.

Can I make money by referring friends or customers to you?

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We have a brilliant new referral program that let's you earn 20% cash on your friends first order. If you have Facebook, click here to get started. If you do not have Facebook click here
Want to sell to a lot of people? You can also make money by joining our affiliate program if you have a high-traffic web site, or working as our reseller. Please email or call us if you are interested. Join our affiliate program here

What makes Apollo E-Cigarette the best electronic cigarettes on the market?

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We produces the best electronic cigarettes on the market because our company has our own R&D teams and manufacturing facilities, and we have total control over the whole manufacturing and quality control process. We design, manufacture and test all the electronic cigarettes by ourselves, while other companies may just label and import electronic cigarettes from other countries.

Am I allowed to use Apollo E-Cigarettes?

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Apollo E-Cigarette is for smokers of 18 years old (or whatever legal smoking age in your area) or older. It is not for nonsmokers or women who are pregnant or breast-feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma, etc. Apollo is not and should not be used as a smoking-cessation device. Please consult your doctor before use.

How does the Apollo E-Cigarette work?

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Apollo E-Cigarette consists of a rechargeable battery and a cartomizer or an atomizer and a replaceable cartridge containing water, propylene glycol, nicotine and flavoring. When you inhale through the mouthpiece (cartridge), the microchip in the e-cigarette will detect the airflow and activate the atomizer which heats up the fluid in the cartridge and releases vapor. We also have manual batteries that can be activated by pressing the button on it.

Warning: The liquid that is vaporized by electronic cigarettes is mainly composed of propylene glycol to produce vapor, a chemical that is used in many applications, from toothpaste to vitamins. However, some users may be allergic to propylene glycol. If you experience any rare allergic reactions such as a severely sore throat or difficulty breathing, please stop use it immediately and contact your doctor.

What flavors are available with Apollo E-Cigarettes?

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Apollo E-Cigarette has many flavors including Tobacco, Menthol, Coffee, Cherry and Vanilla, etc. There are 5 levels of nicotine strength: Extra High (2.4%), High (1.8%), Medium (1.2%), Low (0.6%) and No (0%) Nicotine.We may introduce other flavors based on customer requests.

Can Apollo E-Cigarette be used to quit smoking?

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Apollo E-Cigarette is not designed or approved as a smoking-cessation device.

What should I know about nicotine?

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Nicotine is an alkaloid found in the nightshade family of plants including tobacco leaves, eggplant and tomato. Nicotine itself is both a stimulant and a relaxant. Nicotine is considered habit forming and addictive. For more detailed info about nicotine, please consult with your doctor or read official publications.

My Account

How do I create an account?

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Click the "My Account" link at the top right side of our site. On the “New Customers” section, simply follow the instructions and prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private.

How do I edit/change my account information?

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Click the "My Account" link at the top right hand side of our site, and login to edit your account information.

How do I get or reset my password?

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Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. Once you login to your account, you can change your password.

How do I get a copy of my receipt/invoice?

[top] Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

Ordering

Who can purchase Apollo E-Cigarettes?

[top] Anyone who is 18 years (or whatever your local legal smoking age is) and older can purchase Apollo Electronic Cigarettes.

Is your web site secure for credit card processing?

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Yes purchasing Apollo E-Cigarette using credit cards is completely safe. Our web site is built using industry-leading e-commerce platform and is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Your credit card details will never be shared with 3rd parties. We only charge what you purchase on our web site and will never do recurring billing to your credit card.

Do I have to pay sales tax?

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You only have to pay sales tax if you are located in the same state as our warehouse.

How do I change quantities or cancel an item in my order?

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Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I buy/redeem a gift certificate?

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To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I use a coupon?

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After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Shipping

What countries do you ship to?

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We try to ship to any countries or areas that electronic cigarettes are not banned. Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, please contact us and we will see if we can ship to you.

Is shipping free?

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Orders of more than $30 value can be shipped via USPS 7-day Ground free for USA continental customers. For all other shipping methods or destination countries, shipping is not free. If you need the product to arrive sooner, please select Priority Mail or other faster shipping methods. If an item or product has a green truck icon , it means the item or product is qualified for free shipping. This icon does not mean the shipping is free, only means the item is qualified to get free shipping when the $30 value criteria is met.

What are the shipping methods for Apollo E-Cigarettes?

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Currently we offer shipping via USPS. Other shipping methods may be added in the future.

How long does it take to receive my order?

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In-stock orders placed by 11am PST are typically shipped within 24 business hours. Once shipped, orders normally take 3-7 days to arrive for USA customers when sent via USPS Ground Shipping. If your order is shipped with USPS Priority Mail, it normally arrives in 2~3 days within continental USA.

How do I know my order has been shipped?

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Once your order has been shipped you will receive a confirmation email which will include your tracking number.

How do I track my order?

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Once you receive the confirmation email, you can use the track number to track your order on USPS website. You can also click the "My Account" link at the top right hand side of our site to track your order.

What should I do if my order never arrived?

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Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

What should I do if an item is missing from my shipment?

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Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. Please Note: You must retain the copy of your invoice which came in the box with your shipment in order for us to replace missing items.

When will my backorder arrive?

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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Product

How long does each Apollo cartridge last?

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Each Apollo E-Cigarette (cartomizer or cartridge) can last about 150 to 300 puffs depending on how it is used.

How long can Apollo battery be used after it is fully charged?

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Apollo E-Cigarettes use the latest lithium-ion batteries which can last as long as it takes to smoke a cartridge if it is fully charged. However, their usage time may vary and please make sure they are properly charged.

When should I recharge a battery?

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Your Apollo E-Cigarette battery will blink 20 times when it needs to be recharged. Please note your battery will blink 5 times when it is being overused and you should stop use for several minutes if this happens.

How long does it take to recharge a battery?

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Charging time varies based on the type of battery, among other factors. Below is a list of approximate charging times for each battery model. Actual times may vary.

Apollo Standard Batteries: 1-1.5 hours
Apollo Extreme Batteries: 2.5-3 hours
Apollo eSlim Batteries: 3-3.5 hours
Apolo Superior eGo Batteries: 4-5 hours
Apollo eGo VV 650: 4-5 hours
Apollo eGo VV 1200: 6-7 hours
Apollo Vtube Regular: 6-8 hours
Apollo Vtube Mini: 4-5 hours

How much nicotine is in each cartridge?

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There are 4 levels of nicotine strength in Apollo E-Cigarette cartridges: Extra High (2.4%), High (1.8%), Medium (1.2%), Low (0.6%) and No (0%) .

What are the ingredients in Apollo cartridges (e-liquid or e-juice)?

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The Apollo E-Cigarette cartridges contain water, nicotine (in different levels), propylene glycol and flavoring ingredients. Propylene glycol is an organic compound that is colorless, nearly odorless, clear, viscous liquid with a faintly sweet taste. It is commonly used in food as an additive, coloring, or flavoring.

How do I refill a blank cartomizer?

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What if I'm having trouble with my clearomizer?

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Click here to view Clearomizer Tips & Tricks and troubleshooting information. If you are still having issues please contact customer service.