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You are here:Home > Customer Service > Warranty

Apollo Electronic Cigarettes is Proud to Offer a Limited Lifetime Warranty

We believe so strongly in the quality of our products that we guarantee them for life. A limited lifetime warranty is offered on products purchased on the Apollo Electronic Cigarettes website. If you obtained your product from a retailer, please return the product to the retailer.

We warrant that your Apollo product will be free from defects in material workmanship under normal use and service for the product’s lifecycle and is subject to all product usage documentation. This warranty applies only to Apollo electronic components and does not apply to cartridges, cartomizers, clearomizers, disposables or e-liquids. All Apollo cartridges, cartomizers, and clearomizers are subject to a two-week warranty. All Apollo disposable and e-liquid sales are final and cannot be exchanged. This warranty does not cover any defects or damages on products that have been lost, misused, improperly or inadequately maintained, or modified. Using third party e-liquid that that is highly acidic or contains cinnamon will void this warranty.

The Apollo Electronic Cigarettes warranty may only be used within 60 days of your last purchase through the Apollo website. There is no expiration on your Apollo warranty, however products are limited to a maximum of 5 replacements on any given item. The item must be defective and will be replaced with an equal item from current inventory. Replacement or upgrade of product is your exclusive remedy under this warranty.

All warranty exchanges require preauthorization and must be accompanied by a completed Return Merchandise Authorization form (RMA). To obtain authorization and an RMA form, please contact customer service via online chat, or email support, or call customer service at 855-2-APOLLO (855-227-6556).

If it is determined that your product warrants replacement, please place product(s) to be returned along with RMA form in a padded envelope and mail to address indicated on RMA form. Please make sure you return your product via traceable mail as we do not take any responsibility for undelivered items. Once we receive your items, we will ship you a brand new replacement item. Please allow 1-2 weeks for processing.