U.S. Customer Shipping Information
Apollo is proud to offer the fastest and most economical shipping in the industry.
Free shipping available to U.S. customers with a U.S. shipping address on orders over $30. The free shipping method is USPS 7-Day Ground (orders usually arrive in 3-7 business days).
We offer some of the best shipping rates in the industry:
*These are estimated delivery times and we offer no guarantee that your products will arrive in this timeframe. Delivery may vary based on destination address and season. Once your order has been shipped, you will receive an email confirmation with an order tracking number.
International Shipping Information
Apollo Products are shipped via USPS all over the world!
Note: Apollo ships DHL Worldwide Express to certain countries upon request.
General Shipping Information FAQ’s
Is Shipping Free?Shipping is free to all US customers if your order is $30 or more. Orders that weigh more than 13oz will automatically be upgraded to Priority.
How quickly will you ship after I place my order?In most cases, orders that are placed before 11am PST are processed and shipped within 24 business hours. We do our very best to get your order out as soon as possible. However, we can’t always accommodate every order on days we receive a lot of orders. Orders are processed on a first come, first serve basis and we guarantee orders placed before 11am PST will be processed and shipped within 24 business hours (excluding weekends).
How Do I know when my order has shipped?You will receive a tracking email once your order has been shipped. The email will contain a clickable tracking number for you to view the progress of your shipment as well as an estimated delivery date. If you do not receive the shipment notification email within 48 hours of placing your order, please check your spam folder or contact customer support for tracking information. You can also view the status of your order by logging into ‘My Account’ at the top right of our website and clicking on “Review orders / track packages”.
Why does the tracking say “Electronic Notification” or “Electronic Shipping Info Received” and there’s no tracking information?The USPS tracking is primarily a delivery confirmation service. It does not always provide up to date tracking information when your package is in transit. There may be a scan here and there, but it will update when when it reaches your local post office or sorting facility. “Electronic Shipping Info Received” means that your package is with the USPS in transit, but there is no up to date tracking information available.
For additional tracking information please visit www.usps.com and enter the tracking information provided to you in your shipment confirmation email. Sometimes, but not always, the USPS website has more updated information regarding your shipment.
Which Shipping Methods do you offer?Apollo offers USPS for all Domestic and International shipments. We have found this to be the most affordable and reliable option.
For Domestic shipments: USPS First Class Ground, USPS Priority Mail, and USPS Express Mail are all available. For International shipments: USPS First Class Mail International, USPS Priority Mail International, and USPS Express Mail International.
DHL Worldwide Express is also available for International Shipments at the request of the customer.
How quickly will I receive my shipment if I choose the First Class Domestic Shipping?Please allow 3 - 7 full business days for your order to arrive via USPS First Class Ground. Our shipping is fast and in most cases your order will arrive within 3 days. But we can’t guarantee the speed of the USPS, so please be aware that it could take up to 7 days to arrive.
What if I want my shipment to arrive faster?You can upgrade to USPS Priority Mail (Our recommended shipping option) or USPS Express Mail. Priority Mail arrives in 2-3 days in most cases and Express Mail arrives overnight in most cases.
I paid for Priority Mail or Express Mail, but why didn’t my order ship the same day it was placed?All Apollo orders are processed in the order they are received and a faster shipping method does not guarantee a faster processing time. We do our very best to process orders quickly, but no matter which shipping option you choose, your order could take one full business day to process and ship. Choosing Priority or Express Mail will speed up the time it takes to travel to your location.
For more information about Apollo Electronic Cigarettes shipping policies, please feel free to contact customer service.