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You are here:Home > 108 cartomizers > Return Policy
Apollo Return Policy

Apollo is proud of our quality products and excellent customer services. We enjoy extremely low return rate (less than 1%), and most of returns are because of wrong orders or customs issues. We are committed to excellence in everything we do, and will always do everything in our power to address your needs. If you have any questions or issues, please do not hesitate to contact our customer service via Online Chat, Email or Phone Calls during business hours.

30 Day Money Back Guarantee

Apollo is committed to deliver the highest quality of products and services. We are very confident you will be happy with our Apollo products and services. If for any reason you are not completely satisfied with your purchase, you may return your order within 30 days (from the receiving date) for a refund or exchange.

To process your return:

1. Please simply email, or call our customer service at 855-227-6556 to obtain a Return Merchandise Authorization (RMA) form.
2. Please fill out the RMA form, place the RMA form and all items from the original order in a padded envelope or box.
3. Please mail it back to us at the address indicated on the RMA form using a traceable shipping method.
4. Please allow 1-4 weeks for processing. All refunds will be issued to the credit card or PayPal account used for the original purchase.

Note: Our 100% 30-Day Money Back Guarantee applies to Apollo products in their original packaging and condition. We do not issue refund for the following items:

1. We do not offer refunds on used cartomizers, clearomizers or any e-liquids and disposable ecigs (used or unused) for obvious health safety reasons. These items are discarded upon receiving them and no credit or refund will be issued.
2. Misused, damaged, or broken starter kits or parts will not be refunded. 
3. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

All returned merchandise must be received in our office within 30-days of the original receiving date. Please make sure you return your order via traceable mail as we do not take any responsibility for undelivered returns. Please contact Apollo customer service if you have any further questions.